The program
The Golden Pancake House Text Updates is provided by DNR Family Restaurant LLC, doing business as The Golden Pancake House. These terms apply to our restaurant SMS/MMS communications, alongside our Privacy Policy and Website Terms.
Depending on your separate selections, texts may include service responses, requested order or catering updates, and/or promotional food offers and restaurant news. Our restaurant text program is not an emergency service.
Optional, specific consent
Sign up at Text Updates or choose the optional SMS checkboxes on our contact form. Each choice is unchecked initially. Service and promotional permissions are recorded separately. Merely entering a number, contacting us, or making a purchase does not authorize recurring automated texts.
When you select a choice and submit the form, you authorize The Golden Pancake House to send that type of recurring text, including through automated technology, to the number provided. You confirm you are an adult subscriber or authorized user of that number.
Consent is not a condition of purchasing food, receiving customer service, or visiting a restaurant. You can use our phone contacts without subscribing. We do not acquire subscriber consent through purchased lists.
Frequency, cost & delivery
Message frequency varies according to your selections and activity. Service texts relate to requests or transactions you have asked about. Promotional texts concern food offers, specials, and restaurant news. No fixed cadence is guaranteed.
We do not charge a separate subscription fee for this program. Message and data rates may apply under your wireless plan. Ask your carrier about charges. Delivery depends on carrier coverage, compatible devices, and network conditions. Carriers are not liable for delayed or undelivered messages.
Stopping messages
Reply STOP to the same number that sends you program messages to unsubscribe. Recognized carrier keywords may also include STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. You may receive a final confirmation of your cancellation; no further program texts should follow unless you give new consent and any carrier block is removed.
Contact us to change an individual preference or request help stopping texts. A website resubmission does not bypass a carrier-level block. If you later wish to resume, follow the instructions given by the messaging service for that same sending number and make your choices again. If your number changes, tell us and stop messages to the old number.
Help & customer support
Reply HELP to a program message for assistance. You can also call Mount Vernon at (618) 352-2182 or Centralia at (618) 918-3179, or visit our contact page. Telephone assistance is available during restaurant opening hours: Monday–Friday, 6:00 AM–3:00 PM; Saturday–Sunday, 6:00 AM–4:00 PM (Central Time). Holiday hours may vary.
Our published restaurant telephone numbers are customer-support contacts. Do not assume they accept SMS; reply directly to the registered number that sends you program messages.
Privacy & your information
We do not sell or share mobile numbers, SMS opt-in records, or consent information with third parties or affiliates for their marketing or promotional purposes. Operational providers may process the minimum information needed to deliver our messages and honor your preferences. We do not transfer your consent to other brands. See the full mobile information policy.
Changes & contact
We may change or discontinue the program. Material changes to message purpose require appropriate new consent; revising these terms does not automatically authorize a different category of texts. These terms do not waive rights that cannot lawfully be waived.
DNR Family Restaurant LLC, doing business as The Golden Pancake House
Attn: Privacy & Customer Care
419 S 44th St
Mount Vernon, IL 62864
Mount Vernon: (618) 352-2182
Centralia: (618) 918-3179
Send a contact request